Refund and return policy

When you can return an item and how refunds are handled.

Version 1 · Effective Aug 1, 2026 · Last updated Aug 1, 2026

This wording is a starting template maintained by the store team and has not yet been reviewed by a legal professional.

TEMPLATE — PROFESSIONAL REVIEW REQUIRED

1. Window Unopened items may be returned within 30 days of delivery.

2. Hygiene items Opened skincare cannot be returned unless the product is faulty or was damaged in transit.

3. Faulty or damaged goods Contact support within 7 days of delivery with photographs. We will arrange a replacement or refund.

4. How refunds are issued Approved refunds are returned to the original payment method. Refunds above the store threshold require a second staff approval before they are released.

5. Delivery charges Delivery charges are refunded when the return is our fault.